Terms & Conditions

1. Introduction

Welcome to TrueLine Credit, a digital lending platform operated by [YOUR COMPANY NAME] (CIN: [YOUR CIN]), a Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India (NBFC Reg. No.: [YOUR REG. NO.]). By accessing, browsing, or using our website trueline.credit or applying for a loan, you agree to be bound by these Terms & Conditions ("Terms"). Please read them carefully.

These Terms are governed by and construed in accordance with the laws of India, including but not limited to: the Reserve Bank of India Act 1934, the Information Technology Act 2000, and RBI's Digital Lending Guidelines (Circular DOR.CRE.REC.66/21.07.001/2022-23 dated September 2, 2022) and RBI (Digital Lending) Directions 2025.

2. Eligibility Criteria

To apply for a loan with TrueLine Credit, you must:

• Be an Indian citizen, aged between 21 and 60 years
• Be a salaried individual or self-employed professional with regular income
• Have a minimum net monthly income of ₹15,000
• Possess valid, verifiable KYC documents (PAN Card + Aadhaar Card)
• Maintain an active bank account in India for disbursal and repayment
• Have an active mobile number linked to your Aadhaar
• Not be in default with any lender at the time of application

3. Loan Products & Terms

TrueLine Credit offers short-term payday loans (single-pay) with the following parameters:

• Loan Amount: ₹5,000 to ₹2,00,000
• Tenure: 7 to 45 days
• Daily Interest Rate: 1.00% to 1.50% per day (basis profile)
• Processing Fee: 2%–4% + GST 18%
• Repayment: Single bullet payment on due date

All applicable charges are disclosed in the Key Fact Statement (KFS) provided to the borrower before loan execution. No fees not mentioned in the KFS will be charged.

4. Loan Application & Approval

Submitting a loan application does not guarantee approval. All applications are subject to:

• Credit bureau checks (CIBIL / Experian / CRIF)
• Document verification and KYC
• Income and employment verification
• Internal risk assessment and underwriting policies

TrueLine Credit reserves the right to approve, reject, or offer different terms than requested, at its sole discretion, without being obligated to provide reasons.

5. Disbursement & Repayment

Upon approval and execution of the loan agreement:

• Funds will be disbursed directly to your registered bank account (after deduction of processing fee + GST)
• No third-party, pool account, or intermediary will handle fund flow
• Repayment must be made directly to TrueLine Credit's bank account via NACH, UPI, or NEFT
• Missed or delayed payments attract penal charges as stated in the KFS and loan agreement

6. Prepayment & Cooling-off Period

Prepayment: You may repay your loan early at any time without any prepayment or pre-closure penalty.

Cooling-off / Look-up Period: As per RBI Digital Lending Guidelines, you have a minimum of 3 days (for tenures ≥7 days) or 1 day (for tenures <7 days) from disbursement to exit your loan by paying back the principal amount and proportionate interest/APR, without any penalty charge. To exercise this right, contact: support@trueline.credit

7. Interest Rates & Charges

All interest rates, processing fees, taxes, and penal charges are detailed in our Rates & Charges page and your personalised KFS. All applicable GST is levied as per the current laws of the Government of India.

8. User Obligations

By using TrueLine Credit's platform, you agree not to:

• Provide false, misleading, or incomplete information
• Engage in any fraudulent, unlawful, or deceptive activity
• Attempt to access systems or data without authorisation
• Use the platform for any purpose other than obtaining a personal loan

Providing false information may result in immediate loan cancellation, recovery of disbursed amounts, and legal proceedings.

9. Privacy & Data Protection

Your privacy is protected under our Privacy Policy. Key principles:

• Data is collected only on a need-based basis with your explicit prior consent
• All data is stored on servers located within India
• We do not access your contact list, call logs, media files, or telephony functions
• You can revoke consent and request data deletion at any time

10. Credit Bureau Reporting

As an RBI-registered NBFC, TrueLine Credit is required to report all loan transactions to Credit Information Companies (CIBIL, Experian, CRIF, etc.) as per the Credit Information Companies (Regulation) Act 2005. This applies regardless of loan tenure or amount. Missed or late payments will be reported to credit bureaus, which may affect your credit score.

11. Recovery & Collections

In case of loan default:

• TrueLine Credit will contact you via registered phone/email for repayment
• If a recovery agent is engaged, you will be informed of the agent's details before they contact you
• Recovery agents will follow RBI's guidelines on fair lending practices
• Legal proceedings may be initiated as a last resort for unresolved defaults

12. Intellectual Property

All content, logos, trademarks, designs, and materials on trueline.credit are the exclusive property of [YOUR COMPANY NAME]. Reproduction or distribution without written consent is prohibited.

13. Limitation of Liability

TrueLine Credit shall not be liable for any direct, indirect, incidental, or consequential losses arising from: use or inability to use our platform; technical failures; third-party system issues; or events beyond our reasonable control. The platform's maximum liability is limited to the amount of the loan in question.

14. Grievance Redressal

If you have a complaint, contact our Nodal Grievance Redressal Officer. Unresolved complaints (after 30 days) may be escalated to the RBI Integrated Ombudsman at cms.rbi.org.in.

15. Amendments

These Terms may be updated periodically. Material changes will be communicated via registered email/SMS. Continued use of the platform after updates constitutes acceptance of the revised Terms.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts of [YOUR CITY], [YOUR STATE], India.

17. Contact

For queries, contact us at: support@trueline.credit | Contact Page